The Cingular sensation only good for itself
My bi-monthly column for The Times Herald
, August 5I had to figuratively wipe the slate clean for this week’s column.
Originally, I was expressing disdain for the 15 minutes of fame being doled out to only semi-entertaining Americans performing for “has been” entertainers.
I had filled out more than a page on my yellow writing tablet and started my first typed draft. This version made it the whole way to the newspaper office before I checked my other e-mail to find out the wonderful world of wireless was just dying to ruin my mostly comfortable air conditioned morning at home.
Either the heat will kill you or your electric bill will. I don’t know which I prefer, but I certainly could live without the humming of those things.
This past month, I took the leap afforded me by Washington, D.C., and left Cingular Wireless, with number in tow.
The exact date and time of freedom occurred during the daylight hours of July 16, 2006, while I was preparing for a day on the beaches of Cape Cod.
I had been sucked in to Cingular when it bought AT&T Wireless, my provider — happily — since 2000.
I have trouble remembering anything good about my time with Cingular, which is now the cause for a class action lawsuit.
Disgruntled customers, current and former, like myself, should visit www.consumerwatchdog.org/ and sign up for information regarding the suit and whether you’ll ever benefit from it.
I’ve been saying Cingular bought all of AT&T Wireless’ customers and left all the good aspects of the service to be longed for, while adding the bad things about AT&T Wireless to the bad in Cingular.
But I kept an uncharacteristically optimistic outlook on it all.
When I officially became a Cingular customer, the trouble began. I was forced into it because my uninsured AT&T Wireless phone was broken, and I couldn’t buy a new Cingular phone to work with my old AT&T Wireless account. Nor could an AT&T phone be gotten through any means by which I would ever buy such an item. I was directed to try eBay.
So I bought a new Cingular phone at full price only to be forced into a two-year contract, on top of the one I was already halfway through.
After much discussion with Cingular’s “customer service” representatives, I managed to get my contract adjusted to just one year, which ended — you guessed it — July 15, 2006.
But, Aug. 3, 2006, I’m told by Cingular I’ll be assessed a $150 early termination fee. Thanks for your six years of business, the company seems to be saying.
Thanks for bringing in two additional lines of service — for which I had to deal with all the changeover problems again because we were all on a family plan. A partner and a best friend, how’s that for family in the 21st century!
Thanks for the thousands of dollars in business!
I returned the thanks by taking my business to T-Mobile.
The lesson not to be learned is that, at some point, business doesn’t become successful because it’s good at what it does. It’s successful because it sells something everyone wants and what once were six successful choices are now four choices raking in millions in profits for just existing.
I sometimes wander through the land of conspiracy theory — it’s really quite pleasing from time to time — which exists solely because of exceedingly coincidental random events.
And one must wonder, with all the broken promises from many a behemoth merger requiring federal approval, what does the government get in return?
In the case of Cingular buying AT&T Wireless and then SBC — part owner in Cingular — buying the original AT&T, with thousands of jobs being axed in both mergers, what did the government get to allow this racket to be approved “for the benefit of the people”?
Ah, the secretive federal eavesdropping program comes to mind.
The next step? The new AT&T, quite successful, wants to buy Bell South, also successful, which will eliminate thousands of more jobs and continue to consolidate the wealth among fewer.
Don’t believe the hype … and remember the promises next time you foot the bill for a pad of pink slips.
Not incidently after this column was started, the one-and-a-half days of e-mail led Cingular to admit and correct their latest error.